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MCBD Shipping FAQ
Frequently asked questions about MCBD product ordering and fulfillment.
- What is your return policy?
MCBDshop offers a 30-day, money-back satisfaction guarantee from the date you receive your order. If you are not achieving your desired results, feel free to use the entire bottle before asking for a return. If you are not completely satisfied with our products, simply let us know by email at email@example.com. Read our full delivery & return policy here.
- Is my credit card information safe?
Absolutely. MCBDShop.com does not store customer's credit card information on our site. Your information is encrypted and securely processed by our credit card processor or PayPal Express Checkout. At no point will your card information be retained or stored on our server. If you choose to save your payment method, that information is stored by our credit card processor. MCBDShop takes your privacy and security seriously.
- How soon will my items ship?
We ship out of our Florida fulfillment center 7 days a week except for National Holidays. You can expect your order to ship as soon as next business day but no later than two business days. You will receive a confirmation email when your order has been processed. For most of our customers this happens within 12 hours.
Our free shipping is 5-7 days on average depending on location from the time you place your order until it arrives at your doorstep. If you would like your MCBD products to arrive sooner, Express Shipping is available at checkout for a flat rate.
- Can I track my order?
Yep! After your receive your confirmation email you can track the status of your order at any time on our Order Tracking Page. You will receive a follow up email after your order is initially processed from our fulfillment center with a tracking number from the delivery carrier.
- What type of box do my items ship in?
MCBD products ship in an unmarked box with no branding. All of our items ship in secure bubble wrap to assure that they arrive safely and intact.